Hilton London Croydon

On this trip I actually fell ill and the staff went over and above to help me. Also my husband had left some clothes on his last trip which again the staff went over and above to take care of until my arrival 3 months later. Truly an exceptional level of staff through out this Hilton. Everyone goes out of their way to say hello and they all seem happy. Praise must go to who recruits and uplifts the staff as it is appreciated especially as I travel international a great deal and stay in a lot of hotels. This hotel may not be 5 star but the service and the extra lengths they go to is worthy of it. A hidden oasis in Croydon.

Everything is amazing ,very clean,gorgeous range of breakfast and dinner ,staff very polite and nice ,very amazing hotel as it should be ,expensive but worth it

Staff were exceptionally polite and helpful. As a solo female traveller I felt well cared for . Bed was extremely comfortable . Got a bit lost in the giant feather pillows but not a critisicm. Breakfast room staff were very good and choice of breakfast was brilliant.

room was spotless and comfortable. However the coffee and tea facility was awkward to use as it was tucked under a unit

This was our second visit after Hilton dealing with our feedback very well. This experience was perfect for our anniversary, they went above and beyond to make sure this time we felt looked after, this time we used the bar area and breakfast facilities and they were lovely, and the decor and service was to a very high standard. Each employee acknowledged us and make sure we had everything we needed. The room was an upgrade from the previous time, and it was a really beautiful room, spacious and cool. The team at Hilton also went above and beyond with our requests, and they decorated the room free of charge for our anniversary and I thought this was a very nice touch. It’s the little things. The reception lady was very helpful when I wanted to pay extra to upgrade our room on the last night, and the hotel itself is close enough to restaurants, train stations, shops to walk, so you don’t need a car. However we did bring our car, and the parking area was good and under shelter. We also had breakfast, and the variety is great and caters to everyone. Overall very pleased with our stay, and we had the perfect time away for our anniversary.